Privacy Policy
This privacy policy sets out how 83 Pilates uses and protects any information you provide when you use this website or our service. We are committed to ensuring that your privacy is protected.
83 Pilates may change this policy from time to time by updating this page, the policy was last updated on 12 February 2025. You should check this page from time to time to ensure that you are happy with any changes.
What information we collect, use and why
We collect and use information to help us provide our services, for marketing purposes, to provide service updates, to help us deal with queries, complaints or claims and to comply with legal requirements. The information collected may include but is not limited to:​
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Names and contact details
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Addresses
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Date of birth
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Health information
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Health and safety information
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Website user information (including user journeys and cookie tracking)
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Photographs or video recordings
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Information relating to compliments or complaints
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Marketing preferences
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Recorded images, such as photos or videos
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Records of consent, where appropriate
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Customer or client accounts and records
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Correspondence
Lawful bases and data protection rights
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website. Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:​
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Your right of access - You have the right to ask us for copies of your personal information.
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Your right to rectification - You have the right to ask us to correct or delete personal
information you think is inaccurate or incomplete. -
Your right to erasure - You have the right to ask us to delete your personal information.
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Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information.
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Your right to object to processing - You have the right to object to the processing of your personal data.
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Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you.
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Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time.
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If you make a request, we aim to respond to you without undue delay and within one month. To make a data protection rights request, please contact us using the contact us page.
Our lawful bases for the collection and use of your data
Below is a list of our lawful bases for collecting or using personal information for service updates or marketing purposes, legal requirements, for dealing with queries, complaints or claims or to provide services and goods.​
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Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
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Contract - we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
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Legal obligation - we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
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Legitimate interests - we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests is to provide a tailored service.
Where we get personal information from
Personal information collected will largely come directly from you, but may also be provided by publicly available sources, health care providers, suppliers and service providers.
How long we keep information
We will retain your information only for as long as is necessary for the purposes set out in this Privacy Policy or as reasonably necessary to provide, promote and support our service. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies. We may also retain information for internal analysis purposes. Usage Data is generally retained for a shorter period, except when we are legally obligated to retain this data for longer or when the data is used to strengthen the security or to improve the functionality of our service.
Who we share information with
We may share information with third parties where we are required by law, for safeguarding reasons or to assist support in the operation of the site and service. We aim to limit the information provided to third parties to that which is reasonably necessary for them to perform their functions. Examples of third parties are listed below:
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Insurance companies
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Health care providers
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Relevant regulatory authorities
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External auditors or inspectors
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Professional consultants
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Emergency services
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Publicly on our website, social media or other marketing and information media
How to complain
If you have any concerns about our use of your personal data, you can make a complaint tous using the contact details at the top of this privacy policy. If you remain unhappy with how we’ve used your data after raising complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water LaneWilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint
83 Pilates registered name: Manous Jacobs
Contact details: manous83@outlook.com